Privacy Policy

Jigyasa Hospital is a leading super-speciality hospital in Moradabad, Uttar Pradesh, with over 25 years of experience delivering advanced, patient-centred medical care. We offer comprehensive services across Cardiology, Gynecology, Orthopedics, Pediatrics, Neurosurgery, General Surgery, Laparoscopic Surgery, Dermatology, Psychiatry, Gastroenterology, Ophthalmology, Radiology, and more.

• Address: Near Miglani Cinema, Rampur Road, Moradabad 244001, Uttar Pradesh, India
• Phone: 7900903333
• Email: info@jigyasahospital.in
• Website: www.jigyasahospital.com

For any privacy-related concerns, please contact us using the details above.

We collect different types of information depending on how you interact with us, whether online via our website or in person at our facility.

a) Personal Identification Information

When you book an appointment, request a virtual consultation, or submit a contact form, we may collect your full name, age, gender, date of birth, phone number, email address, and residential address.

b) Medical and Health Information

To provide appropriate healthcare services, we may collect medical history, symptoms, previous diagnoses, medications, test results, and other health-related data shared during in-person or virtual consultations with our doctors.

c) Website Usage Data

When you visit our website, we automatically collect technical data such as your IP address, browser type, device type, operating system, pages visited, and time spent on pages. This helps us improve website performance and user experience.

d) Communication Data

If you contact us via email, phone, WhatsApp, or the contact form, we retain records of that communication to assist you effectively.

Jigyasa Hospital uses the information we collect for the following purposes:

• To schedule, confirm, and manage your appointments and consultations
• To provide accurate medical diagnosis, treatment, and follow-up care
• To facilitate teleconsultations and virtual health check-ups
• To send appointment reminders and service notifications via SMS or email
• To process payments for consultations, pharmacy, or health packages
• To maintain and improve the quality of our medical and digital services
• To comply with legal obligations under Indian healthcare law
• To analyse website traffic and improve our online presence
• To respond to queries or feedback submitted through our website or helpline

We will never sell your personal or medical information to third parties for marketing purposes.

Our website uses cookies, which are small text files stored on your device, to enhance your browsing experience and understand how visitors use our site.

Types of Cookies We Use

• Essential Cookies: Required for core website functions such as the appointment booking form and navigation.
• Analytics Cookies: We use tools like Google Analytics to understand visitor behaviour and page performance in anonymised form.
• Preference Cookies: These remember your settings to improve your next visit.

You may control or disable cookies through your browser settings. By continuing to use our website, you consent to our use of cookies as described above.

Jigyasa Hospital strictly adheres to the principles of patient confidentiality. All medical records, diagnoses, prescriptions, and treatment details are handled with the highest level of discretion.

• Medical records are accessible only to treating doctors and authorised hospital staff involved in your care.
• Records are not disclosed to family members, employers, or third parties without your explicit written consent, except as required by law or in a medical emergency.
• Physical and digital records are stored securely and protected from unauthorised access.

We comply with the Information Technology (Amendment) Act, 2008 and guidelines from the Ministry of Health and Family Welfare, India, taking all reasonable measures to protect your sensitive personal data.

We do not sell, rent, or trade your personal information. We may share your data only in the following limited circumstances:

• With Medical Specialists: To arrange referrals or specialist consultations within or associated with Jigyasa Hospital.
• With Diagnostic Labs and Imaging Partners: When we refer you for blood tests, X-rays, ECGs, or other investigations.
• With Insurance Providers: Only when you request documentation for a medical insurance claim.
• As Required by Law: To comply with a court order or statutory legal obligation under Indian law.
• With IT and Service Providers: Who assist in operating our website and appointment system, under strict confidentiality agreements.

Our website may include embedded content such as YouTube health videos, Google Maps for our location at Near Miglani Cinema, Rampur Road, Moradabad, and links to our social media pages on Instagram and Facebook. These third-party services may collect data about you, use their own cookies, and operate under their own privacy policies. Jigyasa Hospital is not responsible for the privacy practices of external platforms. We encourage you to review their policies before engaging with them.

We retain your personal and medical data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law.

• Medical records are retained for a minimum of 7 years from the date of last treatment, or longer if required for ongoing care or legal compliance.
• Appointment and contact data is retained for up to 3 years for service improvement and follow-up purposes.
• Website analytics data is retained in anonymised form only.

After the applicable retention period, your data is securely deleted or anonymised.

Jigyasa Hospital implements appropriate technical and organisational measures to protect your personal and medical data against unauthorised access, accidental loss, alteration, or disclosure. These measures include secure server infrastructure, restricted staff access controls, and regular security reviews of our digital systems. No method of internet transmission is 100% secure; however, we take every reasonable step to protect your information. Please notify us immediately at info@jigyasahospital.in or call 7900903333 if you suspect any unauthorised use of your data.

You have the following rights regarding your personal data held by Jigyasa Hospital:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Ask us to update or correct inaccurate personal information.
• Right to Deletion: Request deletion of your non-medical personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Right to Portability: Request your data in a commonly used, machine-readable format.

To exercise any of these rights, email us at info@jigyasahospital.in or call 7900903333. We will respond within 30 days.

Jigyasa Hospital offers dedicated Pediatric services for children of all ages. We do not knowingly collect personal data from children under 18 without verifiable parental or guardian consent. If you believe a minor's data has been submitted without consent, please contact us immediately so we can take appropriate action.

Jigyasa Hospital reserves the right to update or modify this Privacy Policy at any time to reflect changes in our services, technology, or legal requirements. Any updates will be published on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

• Jigyasa Hospital
• Near Miglani Cinema, Rampur Road, Moradabad 244001, Uttar Pradesh, India
• Phone: 7900903333
• Email: info@jigyasahospital.in
• Website: www.jigyasahospital.com